James Cumming

We worked with Refind to help us source a senior HR role and were impressed by their market knowledge and professionalism from the outset. They clearly know their space, understood our brief quickly, and presented a shortlist that hit the mark — both in capability and culture fit.

What stood out most was their strategic understanding of the roles we were trying to fill. They asked the right questions, challenged our thinking in a good way, and represented our brand with care and credibility.

The only area for improvement was communication timing. There were a couple of points in the process where we’d have appreciated more regular updates — particularly between interview rounds. It wasn’t a major issue, but in a fast-moving market, that cadence really matters.

That said, when we did connect, the conversations were always valuable and considered. The outcome was a great hire, and we’d be happy to work with them again — ideally with a few more check-ins along the way.